INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us at hello@lucentge.shop or by phone at 562-396-1049.
We typically respond within 24–48 hours.
What are your customer service hours?
Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
Emails may be sent anytime, and we will respond during business hours.
Where are you located?
Lucentge LLC
14107 Anderson St
Paramount, CA 90723
Please note: This is our office address.
We do not offer walk-in customer service or product pickup at this location.
I have a question about my order. What should I do?
For faster assistance, please include:
Your order number
Your full name
Your email address
A short description of the issue
Photos or videos (if the product arrived damaged or defective)
Send this information to hello@lucentge.shop.
How long does it take to receive a response?
Most inquiries are answered within 24–48 hours.
During weekends or holidays, it may take slightly longer.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- EIN No. 92-3016580
- Address: 14107 Anderson St Paramount, CA 90723
- Phone: 562-396-1049
- E-mail: hello@lucentge.shop